As a manufacturer and distributor of precision metal and plastic parts, East Bay Manufacturers serves a variety of industries. In order to provide our customers with the highest quality of goods and services world-wide, EBMfg went through the elective process of becoming ISO 9001:2015 certified.
What is ISO?
The ISO 9001 Quality Management System (QMS) is the world’s most popular quality management standard, with over one million certified organizations in 180 countries worldwide. Developed by the International Organization for Standardization, ISO 9001:2015 provides a quality management framework that companies can use to ensure the quality of their products and services is consistent across industries.
So what does this mean?
This elective process of defining standards and going beyond regulatory compliance consisted of an extensive evaluation with TÜV SÜD AMERICA INC that included initial assessments, audits and documentation reviews to build a certified quality management system (QMS) focused on continuous improvement, customer satisfaction and the active involvement of both management and employees in a process-based approach.
As an ISO 9001:2015 certified company, we can ensure the needs of current and future customers are met with an exceptional level of customer service while efficiently delivering goods and services world-wide that exceed the industry standard.
Our renewed commitment and dedication to quality goes above and beyond, enhancing customer satisfaction as well as employee interests to maintain optimal efficiency and quality assurance.
This achievement is the result of a collective team effort that we will continue to support through expanded training and educational efforts to accommodate ever-changing technology and needs.